1. Subject Matter Of The Agreement The subject matter of the agreement between both parties applies to the provision of conditions for granting the certification which confirms that the management system (system in following) conforms to the specified standard or other normative documents for the system. The client is aware of the fact that the system certification is performed on the basis of a dynamic system audit at the given moment. The client is bound to assure that the relevant provisions of this agreement will be met by the organization whose management system will be certified (organization in the following). 2. Start Of Agreement Validity This agreement is applicable after it is signed by both parties, and the Excellence Certification Services price offer is signed by both parties and the filled-in Excellence Certification Services form APPLICATION FOR MANAGEMENT SYSTEM AUDIT is signed and submitted by the client, all included without any exclusions. 3. System Certification Prosedures Besides provisions given in 8 TEMPORARY PROVISIONS, both parties agree with keeping the steps and relevant provisions of the certification program and bind to do everything necessary to keep the correct fulfillment of this procedure. Excellence Certification Services is authorized to submit unilaterally non-essential amendments to this procedure that do not influence the content of the agreement between the parties. Excellence Certification Services can utilize subcontractors to meet the purpose of this agreement. 3.1 Documentation By signing this agreement the client agrees to submit the following documentation to Excellence Certification Services or its representative before the beginning or during the certification audit: - List of the system procedures indicating the dates of their issue - documentation indicating in broader connections how the requirements for the system are met (usually "manual") - list of services and/or products produced in the system to be certified. The client confirms that these documents reliably define the system status on the date of the certification audit and that they identify the scope and fields of activities that are the subject of the certification. 1. Subject Matter Of The Agreement The subject matter of the agreement between both parties applies to the provision of conditions for granting the certification which confirms that the management system (system in following) conforms to the specified standard or other normative documents for the system. The client is aware of the fact that the system certification is performed on the basis of a dynamic system audit at the given moment. The client is bound to assure that the relevant provisions of this agreement will be met by the organization whose management system will be certified (organization in the following). 2. Start Of Agreement Validity This agreement is applicable after it is signed by both parties, and the Excellence Certification Services price offer is signed by both parties and the filled-in Excellence Certification Services form APPLICATION FOR MANAGEMENT SYSTEM AUDIT is signed and submitted by the client, all included without any exclusions. 3. System Certification Prosedures Besides provisions given in 8 TEMPORARY PROVISIONS, both parties agree with keeping the steps and relevant provisions of the certification program and bind to do everything necessary to keep the correct fulfillment of this procedure. Excellence Certification Services is authorized to submit unilaterally non-essential amendments to this procedure that do not influence the content of the agreement between the parties. Excellence Certification Services can utilize subcontractors to meet the purpose of this agreement. 3.1 Documentation By signing this agreement the client agrees to submit the following documentation to Excellence Certification Services or its representative before the beginning or during the certification audit: - List of the system procedures indicating the dates of their issue - documentation indicating in broader connections how the requirements for the system are met (usually "manual") - list of services and/or products produced in the system to be certified. The client confirms that these documents reliably define the system status on the date of the certification audit and that they identify the scope and fields of activities that are the subject of the certification. 3.2 System Audit The certification audit consists of the document review and of the audit in situ by the auditor(s) nominated by Excellence Certification Services. The degree of conformity of the system and the system standard is assessed. The client can appeal against the auditors nominated by Excellence Certification Services. To be valid, the appeal has to be written and submitted within eight days after the names of auditors are announced in writing to the client by Excellence Certification Services. In such a case, Excellence Certification Services has to nominate new auditor(s) and is authorized to change the date of the audit. After the audit, Excellence Certification Services shall submit to the client the list of nonconformities and observations with the corrective action(s) request and the audit report. The client /organization binds to propose and carry out corrective action(s) without undue delay and Excellence Certification Services shall assess whether the content and the term for carrying them out are acceptable. In some cases Excellence Certification Services can decide to perform an extraordinary audit of implementation and effectiveness of the corrective actions. This assessment represents a minimum 1/2 day audit. 3.3 Certification Based on the audit report, the list of nonconformities and the action plan of the client taking corrective actions, Excellence Certification Services will decide autonomously about granting, postponing or the rejection of the certification. This decision is made in writing to the client. 3.3.1 Granting Certification a) If the certification is granted, the certificate is issued in the language and for the activities according to the application, and is sent to the client and recorded into the Excellence Certification Services list of certificated organizations & details will be updated on web pages also. b) Certification is valid only for the certificated organization, i.e. for the system recorded in the certificate applicable for the products/services recorded in the certificate. Any transfer of the certification and the certificate is explicitly forbidden. 1. Subject Matter Of The Agreement The subject matter of the agreement between both parties applies to the provision of conditions for granting the certification which confirms that the management system (system in following) conforms to the specified standard or other normative documents for the system. The client is aware of the fact that the system certification is performed on the basis of a dynamic system audit at the given moment. The client is bound to assure that the relevant provisions of this agreement will be met by the organization whose management system will be certified (organization in the following). 2. Start Of Agreement Validity This agreement is applicable after it is signed by both parties, and the Excellence Certification Services price offer is signed by both parties and the filled-in Excellence Certification Services form APPLICATION FOR MANAGEMENT SYSTEM AUDIT is signed and submitted by the client, all included without any exclusions. 3. System Certification Prosedures Besides provisions given in 8 TEMPORARY PROVISIONS, both parties agree with keeping the steps and relevant provisions of the certification program and bind to do everything necessary to keep the correct fulfillment of this procedure. Excellence Certification Services is authorized to submit unilaterally non-essential amendments to this procedure that do not influence the content of the agreement between the parties. Excellence Certification Services can utilize subcontractors to meet the purpose of this agreement. 3.1 Documentation By signing this agreement the client agrees to submit the following documentation to Excellence Certification Services or its representative before the beginning or during the certification audit: - List of the system procedures indicating the dates of their issue - documentation indicating in broader connections how the requirements for the system are met (usually "manual") - list of services and/or products produced in the system to be certified. The client confirms that these documents reliably define the system status on the date of the certification audit and that they identify the scope and fields of activities that are the subject of the certification. 3.2 System Audit The certification audit consists of the document review and of the audit in situ by the auditor(s) nominated by Excellence Certification Services. The degree of conformity of the system and the system standard is assessed. The client can appeal against the auditors nominated by Excellence Certification Services. To be valid, the appeal has to be written and submitted within eight days after the names of auditors are announced in writing to the client by Excellence Certification Services. In such a case, Excellence Certification Services has to nominate new auditor(s) and is authorized to change the date of the audit. After the audit, Excellence Certification Services shall submit to the client the list of nonconformities and observations with the corrective action(s) request and the audit report. The client /organization binds to propose and carry out corrective action(s) without undue delay and Excellence Certification Services shall assess whether the content and the term for carrying them out are acceptable. In some cases Excellence Certification Services can decide to perform an extraordinary audit of implementation and effectiveness of the corrective actions. This assessment represents a minimum 1/2 day audit. 3.3 Certification Based on the audit report, the list of nonconformities and the action plan of the client taking corrective actions, Excellence Certification Services will decide autonomously about granting, postponing or the rejection of the certification. This decision is made in writing to the client. 3.3.1 Granting Certification a) If the certification is granted, the certificate is issued in the language and for the activities according to the application, and is sent to the client and recorded into the Excellence Certification Services list of certificated organizations & details will be updated on web pages also. b) Certification is valid only for the certificated organization, i.e. for the system recorded in the certificate applicable for the products/services recorded in the certificate. Any transfer of the certification and the certificate is explicitly forbidden. c) Certification is valid for one year however total validity is 3 years subject to surveillance audits are performed (see below) and the certification is not suspended or withdrawn by Excellence Certification Services. d) The surveillance audit represents a visit of an auditor, nominated by Excellence Certification Services to ensure the maintaining of the system level. Surveillance audits will be performed every 12 months. However, this number could be changed if it is imposed by any official regulation or based on the recommendation of the auditor. e) Excellence Certification Services can perform follow-up audits out of the regular cycle, if the system amendment (see 8.2) is considered by Excellence Certification Services to be the principal or if the scope of the application is changed. 3.3.2 Postponement Of Granting Certification Excellence Certification Services can decide autonomously to postpone its decision on certification while the required corrective actions are implemented by the organization. After these actions are executed, the auditor will perform a new audit. Based on this, Excellence Certification Services will decide autonomously about granting the certification. The extent of this new audit depends on the extent of the nonconformities and relevant corrective actions. 3.3.3 Rejection Of Certification In case the certification is rejected, the validity of this agreement automatically comes to an end three months after the rejection is announced to the client if the client does not submit an appeal (see 5) or will not submit a new application for audit. The costs will be charged by Excellence Certification Services to the client in accordance with the beforehand agreed prices regardless of any appeal. 4. Renewing Certification The certification must be renewed before its expiry. The renewal of the certification requires a total audit. This agreement is the order for certification renewal. Also, a new Excellence Certification Services price offer must be agreed by the client. 5. Restricting, Suspending, Withdrawing And Expiry Of Certification Provisions 5.1 to 5.3 are valid for the entire scope of certification or for its part. 5.1 - Restricting Certification Restricting certification is a temporary arrangement, not exceeding a 3 months period and will be applied if the critical nonconformities of the system are identified (e.g. during surveillance audits), or if the certified organization does not submit adequate corrective actions for identified nonconformities in time. Restricting will be announced to the client and organization in writing and becomes valid 30 days after it is announced to the client, except if the client appeals within time, according to the procedure given in clause 6. 1. Subject Matter Of The Agreement The subject matter of the agreement between both parties applies to the provision of conditions for granting the certification which confirms that the management system (system in following) conforms to the specified standard or other normative documents for the system. The client is aware of the fact that the system certification is performed on the basis of a dynamic system audit at the given moment. The client is bound to assure that the relevant provisions of this agreement will be met by the organization whose management system will be certified (organization in the following). 2. Start Of Agreement Validity This agreement is applicable after it is signed by both parties, and the Excellence Certification Services price offer is signed by both parties and the filled-in Excellence Certification Services form APPLICATION FOR MANAGEMENT SYSTEM AUDIT is signed and submitted by the client, all included without any exclusions. 3. System Certification Prosedures Besides provisions given in 8 TEMPORARY PROVISIONS, both parties agree with keeping the steps and relevant provisions of the certification program and bind to do everything necessary to keep the correct fulfillment of this procedure. Excellence Certification Services is authorized to submit unilaterally non-essential amendments to this procedure that do not influence the content of the agreement between the parties. Excellence Certification Services can utilize subcontractors to meet the purpose of this agreement. 3.1 Documentation By signing this agreement the client agrees to submit the following documentation to Excellence Certification Services or its representative before the beginning or during the certification audit: - List of the system procedures indicating the dates of their issue - documentation indicating in broader connections how the requirements for the system are met (usually "manual") - list of services and/or products produced in the system to be certified. The client confirms that these documents reliably define the system status on the date of the certification audit and that they identify the scope and fields of activities that are the subject of the certification. 3.2 System Audit The certification audit consists of the document review and of the audit in situ by the auditor(s) nominated by Excellence Certification Services. The degree of conformity of the system and the system standard is assessed. The client can appeal against the auditors nominated by Excellence Certification Services. To be valid, the appeal has to be written and submitted within eight days after the names of auditors are announced in writing to the client by Excellence Certification Services. In such a case, Excellence Certification Services has to nominate new auditor(s) and is authorized to change the date of the audit. After the audit, Excellence Certification Services shall submit to the client the list of nonconformities and observations with the corrective action(s) request and the audit report. The client /organization binds to propose and carry out corrective action(s) without undue delay and Excellence Certification Services shall assess whether the content and the term for carrying them out are acceptable. In some cases Excellence Certification Services can decide to perform an extraordinary audit of implementation and effectiveness of the corrective actions. This assessment represents a minimum 1/2 day audit. 3.3 Certification Based on the audit report, the list of nonconformities and the action plan of the client taking corrective actions, Excellence Certification Services will decide autonomously about granting, postponing or the rejection of the certification. This decision is made in writing to the client. 3.3.1 Granting Certification a) If the certification is granted, the certificate is issued in the language and for the activities according to the application, and is sent to the client and recorded into the Excellence Certification Services list of certificated organizations & details will be updated on web pages also. b) Certification is valid only for the certificated organization, i.e. for the system recorded in the certificate applicable for the products/services recorded in the certificate. Any transfer of the certification and the certificate is explicitly forbidden. c) Certification is valid for one year however total validity is 3 years subject to surveillance audits are performed (see below) and the certification is not suspended or withdrawn by Excellence Certification Services. d) The surveillance audit represents a visit of an auditor, nominated by Excellence Certification Services to ensure the maintaining of the system level. Surveillance audits will be performed every 12 months. However, this number could be changed if it is imposed by any official regulation or based on the recommendation of the auditor. e) Excellence Certification Services can perform follow-up audits out of the regular cycle, if the system amendment (see 8.2) is considered by Excellence Certification Services to be the principal or if the scope of the application is changed. 3.3.2 Postponement Of Granting Certification Excellence Certification Services can decide autonomously to postpone its decision on certification while the required corrective actions are implemented by the organization. After these actions are executed, the auditor will perform a new audit. Based on this, Excellence Certification Services will decide autonomously about granting the certification. The extent of this new audit depends on the extent of the nonconformities and relevant corrective actions. 3.3.3 Rejection Of Certification In case the certification is rejected, the validity of this agreement automatically comes to an end three months after the rejection is announced to the client if the client does not submit an appeal (see 5) or will not submit a new application for audit. The costs will be charged by Excellence Certification Services to the client in accordance with the beforehand agreed prices regardless of any appeal. 4. Renewing Certification The certification must be renewed before its expiry. The renewal of the certification requires a total audit. This agreement is the order for certification renewal. Also, a new Excellence Certification Services price offer must be agreed by the client. 5. Restricting, Suspending, Withdrawing And Expiry Of Certification Provisions 5.1 to 5.3 are valid for the entire scope of certification or for its part. 5.1 - Restricting Certification Restricting certification is a temporary arrangement, not exceeding a 3 months period and will be applied if the critical nonconformities of the system are identified (e.g. during surveillance audits), or if the certified organization does not submit adequate corrective actions for identified nonconformities in time. Restricting will be announced to the client and organization in writing and becomes valid 30 days after it is announced to the client, except if the client appeals within time, according to the procedure given in clause 6. 5.2 - Suspending Certification Excellence Certification Services is authorized to suspend the certification in case of detecting (e.g. during the regular, follow-up, or surveillance audit) that the system is not in conformity with the standard or in case the obligations of this agreement including financial obligations are not kept to by the client /organization. Suspension can come with or without previously restricting the certification. The suspension will be announced to the client and the organization in writing and becomes valid 30 days after it is announced to the client, except if the client appeals within time, according to the procedure given in clause 7. 5.3 - Withdrawing Certification The certification will be withdrawn: a) when the activities subjected to the certification cease to exist e.g. suspension of the activity, bankruptcy, etc. (in case of bankruptcy the certification loses its validity on the day the bankruptcy is announced) b) in case the agreement is canceled (see 9). 5.4 - Expiry Of Certification The certification automatically and legally loses its validity after expiry, unless it is renewed. 5.5 - Consequences In case of restricting the certification, neither the client nor the organization may either lay claim to the certification or refer to the certification in external contacts (e.g. offer, negotiations about a contract, publication, advertisement) during the time of restriction. In case of suspending, withdrawing or expiry, the client /organization is obliged to immediately send the certificate to Excellence Certification Services and to stop any use of the certification or any reference to it. Any misuse or misleading of this will lead to penalties. Besides this, Excellence Certification Services can publicize the suspension and the withdrawal. In case of suspension, withdrawal or expiry, obligations to Excellence Certification Services will legally cease to be. 1. Subject Matter Of The Agreement The subject matter of the agreement between both parties applies to the provision of conditions for granting the certification which confirms that the management system (system in following) conforms to the specified standard or other normative documents for the system. The client is aware of the fact that the system certification is performed on the basis of a dynamic system audit at the given moment. The client is bound to assure that the relevant provisions of this agreement will be met by the organization whose management system will be certified (organization in the following). 2. Start Of Agreement Validity This agreement is applicable after it is signed by both parties, and the Excellence Certification Services price offer is signed by both parties and the filled-in Excellence Certification Services form APPLICATION FOR MANAGEMENT SYSTEM AUDIT is signed and submitted by the client, all included without any exclusions. 3. System Certification Prosedures Besides provisions given in 8 TEMPORARY PROVISIONS, both parties agree with keeping the steps and relevant provisions of the certification program and bind to do everything necessary to keep the correct fulfillment of this procedure. Excellence Certification Services is authorized to submit unilaterally non-essential amendments to this procedure that do not influence the content of the agreement between the parties. Excellence Certification Services can utilize subcontractors to meet the purpose of this agreement. 3.1 Documentation By signing this agreement the client agrees to submit the following documentation to Excellence Certification Services or its representative before the beginning or during the certification audit: - List of the system procedures indicating the dates of their issue - documentation indicating in broader connections how the requirements for the system are met (usually "manual") - list of services and/or products produced in the system to be certified. The client confirms that these documents reliably define the system status on the date of the certification audit and that they identify the scope and fields of activities that are the subject of the certification. 3.2 System Audit The certification audit consists of the document review and of the audit in situ by the auditor(s) nominated by Excellence Certification Services. The degree of conformity of the system and the system standard is assessed. The client can appeal against the auditors nominated by Excellence Certification Services. To be valid, the appeal has to be written and submitted within eight days after the names of auditors are announced in writing to the client by Excellence Certification Services. In such a case, Excellence Certification Services has to nominate new auditor(s) and is authorized to change the date of the audit. After the audit, Excellence Certification Services shall submit to the client the list of nonconformities and observations with the corrective action(s) request and the audit report. The client /organization binds to propose and carry out corrective action(s) without undue delay and Excellence Certification Services shall assess whether the content and the term for carrying them out are acceptable. In some cases Excellence Certification Services can decide to perform an extraordinary audit of implementation and effectiveness of the corrective actions. This assessment represents a minimum 1/2 day audit. 3.3 Certification Based on the audit report, the list of nonconformities and the action plan of the client taking corrective actions, Excellence Certification Services will decide autonomously about granting, postponing or the rejection of the certification. This decision is made in writing to the client. 3.3.1 Granting Certification a) If the certification is granted, the certificate is issued in the language and for the activities according to the application, and is sent to the client and recorded into the Excellence Certification Services list of certificated organizations & details will be updated on web pages also. b) Certification is valid only for the certificated organization, i.e. for the system recorded in the certificate applicable for the products/services recorded in the certificate. Any transfer of the certification and the certificate is explicitly forbidden. c) Certification is valid for one year however total validity is 3 years subject to surveillance audits are performed (see below) and the certification is not suspended or withdrawn by Excellence Certification Services. d) The surveillance audit represents a visit of an auditor, nominated by Excellence Certification Services to ensure the maintaining of the system level. Surveillance audits will be performed every 12 months. However, this number could be changed if it is imposed by any official regulation or based on the recommendation of the auditor. e) Excellence Certification Services can perform follow-up audits out of the regular cycle, if the system amendment (see 8.2) is considered by Excellence Certification Services to be the principal or if the scope of the application is changed. 3.3.2 Postponement Of Granting Certification Excellence Certification Services can decide autonomously to postpone its decision on certification while the required corrective actions are implemented by the organization. After these actions are executed, the auditor will perform a new audit. Based on this, Excellence Certification Services will decide autonomously about granting the certification. The extent of this new audit depends on the extent of the nonconformities and relevant corrective actions. 3.3.3 Rejection Of Certification In case the certification is rejected, the validity of this agreement automatically comes to an end three months after the rejection is announced to the client if the client does not submit an appeal (see 5) or will not submit a new application for audit. The costs will be charged by Excellence Certification Services to the client in accordance with the beforehand agreed prices regardless of any appeal. 4. Renewing Certification The certification must be renewed before its expiry. The renewal of the certification requires a total audit. This agreement is the order for certification renewal. Also, a new Excellence Certification Services price offer must be agreed by the client. 5. Restricting, Suspending, Withdrawing And Expiry Of Certification Provisions 5.1 to 5.3 are valid for the entire scope of certification or for its part. 5.1 - Restricting Certification Restricting certification is a temporary arrangement, not exceeding a 3 months period and will be applied if the critical nonconformities of the system are identified (e.g. during surveillance audits), or if the certified organization does not submit adequate corrective actions for identified nonconformities in time. Restricting will be announced to the client and organization in writing and becomes valid 30 days after it is announced to the client, except if the client appeals within time, according to the procedure given in clause 6. 5.2 - Suspending Certification Excellence Certification Services is authorized to suspend the certification in case of detecting (e.g. during the regular, follow-up, or surveillance audit) that the system is not in conformity with the standard or in case the obligations of this agreement including financial obligations are not kept to by the client /organization. Suspension can come with or without previously restricting the certification. The suspension will be announced to the client and the organization in writing and becomes valid 30 days after it is announced to the client, except if the client appeals within time, according to the procedure given in clause 7. 5.3 - Withdrawing Certification The certification will be withdrawn: a) when the activities subjected to the certification cease to exist e.g. suspension of the activity, bankruptcy, etc. (in case of bankruptcy the certification loses its validity on the day the bankruptcy is announced) b) in case the agreement is canceled (see 9). 5.4 - Expiry Of Certification The certification automatically and legally loses its validity after expiry, unless it is renewed. 5.5 - Consequences In case of restricting the certification, neither the client nor the organization may either lay claim to the certification or refer to the certification in external contacts (e.g. offer, negotiations about a contract, publication, advertisement) during the time of restriction. In case of suspending, withdrawing or expiry, the client /organization is obliged to immediately send the certificate to Excellence Certification Services and to stop any use of the certification or any reference to it. Any misuse or misleading of this will lead to penalties. Besides this, Excellence Certification Services can publicize the suspension and the withdrawal. In case of suspension, withdrawal or expiry, obligations to Excellence Certification Services will legally cease to be. 6.0 - Appeal And Claim Procedure 6.1 - Resolving Of Disputes And Complaints Excellence Certification Services shall constructively and quickly resolve all Appeals and complaints from the client. In case it is not possible to come to an acceptable solution, or a suggested procedure is not acceptable, the client can appeal according to the following provisions. 6.2 - Internal Appeal In case of dissatisfaction with resolving a complaint or appeal, also the rejection, restriction or suspension of the certification, the client can appeal. This appeal has to be presented within 30 days after Excellence Certification Services announces its decision. Excellence Certification Services is bound by the agreement to examine this appeal with the necessary attention and independence and announce its decision with an explanation in writing within 30 days. If Excellence Certification Services agrees to the appeal, it shall accept the new decision. If Excellence Certification Services decides to reject the appeal, it will be of the same effect as the original decision, with the notification that the procedure of another internal appeal is not possible. Each party bears its own costs connected with this procedure of an internal appeal. 6.3 - External Procedure After the procedure of an internal appeal is completed, or if it was not acted in accordance with the procedure for an internal appeal, each party can submit a disagreement related to this agreement for arbitration through the accreditation body or an independent third party, or legal interpretation if necessary. This procedure has no suppressive effect on the Excellence Certification Services decision . 7.0 - Special Obligations Of The Client / Organisation 7.1 - Access 1. Subject Matter Of The Agreement The subject matter of the agreement between both parties applies to the provision of conditions for granting the certification which confirms that the management system (system in following) conforms to the specified standard or other normative documents for the system. The client is aware of the fact that the system certification is performed on the basis of a dynamic system audit at the given moment. The client is bound to assure that the relevant provisions of this agreement will be met by the organization whose management system will be certified (organization in the following). 2. Start Of Agreement Validity This agreement is applicable after it is signed by both parties, and the Excellence Certification Services price offer is signed by both parties and the filled-in Excellence Certification Services form APPLICATION FOR MANAGEMENT SYSTEM AUDIT is signed and submitted by the client, all included without any exclusions. 3. System Certification Prosedures Besides provisions given in 8 TEMPORARY PROVISIONS, both parties agree with keeping the steps and relevant provisions of the certification program and bind to do everything necessary to keep the correct fulfillment of this procedure. Excellence Certification Services is authorized to submit unilaterally non-essential amendments to this procedure that do not influence the content of the agreement between the parties. Excellence Certification Services can utilize subcontractors to meet the purpose of this agreement. 3.1 Documentation By signing this agreement the client agrees to submit the following documentation to Excellence Certification Services or its representative before the beginning or during the certification audit: - List of the system procedures indicating the dates of their issue - documentation indicating in broader connections how the requirements for the system are met (usually "manual") - list of services and/or products produced in the system to be certified. The client confirms that these documents reliably define the system status on the date of the certification audit and that they identify the scope and fields of activities that are the subject of the certification. 3.2 System Audit The certification audit consists of the document review and of the audit in situ by the auditor(s) nominated by Excellence Certification Services. The degree of conformity of the system and the system standard is assessed. The client can appeal against the auditors nominated by Excellence Certification Services. To be valid, the appeal has to be written and submitted within eight days after the names of auditors are announced in writing to the client by Excellence Certification Services. In such a case, Excellence Certification Services has to nominate new auditor(s) and is authorized to change the date of the audit. After the audit, Excellence Certification Services shall submit to the client the list of nonconformities and observations with the corrective action(s) request and the audit report. The client /organization binds to propose and carry out corrective action(s) without undue delay and Excellence Certification Services shall assess whether the content and the term for carrying them out are acceptable. In some cases Excellence Certification Services can decide to perform an extraordinary audit of implementation and effectiveness of the corrective actions. This assessment represents a minimum 1/2 day audit. 3.3 Certification Based on the audit report, the list of nonconformities and the action plan of the client taking corrective actions, Excellence Certification Services will decide autonomously about granting, postponing or the rejection of the certification. This decision is made in writing to the client. 3.3.1 Granting Certification a) If the certification is granted, the certificate is issued in the language and for the activities according to the application, and is sent to the client and recorded into the Excellence Certification Services list of certificated organizations & details will be updated on web pages also. b) Certification is valid only for the certificated organization, i.e. for the system recorded in the certificate applicable for the products/services recorded in the certificate. Any transfer of the certification and the certificate is explicitly forbidden. c) Certification is valid for one year however total validity is 3 years subject to surveillance audits are performed (see below) and the certification is not suspended or withdrawn by Excellence Certification Services. d) The surveillance audit represents a visit of an auditor, nominated by Excellence Certification Services to ensure the maintaining of the system level. Surveillance audits will be performed every 12 months. However, this number could be changed if it is imposed by any official regulation or based on the recommendation of the auditor. e) Excellence Certification Services can perform follow-up audits out of the regular cycle, if the system amendment (see 8.2) is considered by Excellence Certification Services to be the principal or if the scope of the application is changed. 3.3.2 Postponement Of Granting Certification Excellence Certification Services can decide autonomously to postpone its decision on certification while the required corrective actions are implemented by the organization. After these actions are executed, the auditor will perform a new audit. Based on this, Excellence Certification Services will decide autonomously about granting the certification. The extent of this new audit depends on the extent of the nonconformities and relevant corrective actions. 3.3.3 Rejection Of Certification In case the certification is rejected, the validity of this agreement automatically comes to an end three months after the rejection is announced to the client if the client does not submit an appeal (see 5) or will not submit a new application for audit. The costs will be charged by Excellence Certification Services to the client in accordance with the beforehand agreed prices regardless of any appeal. 4. Renewing Certification The certification must be renewed before its expiry. The renewal of the certification requires a total audit. This agreement is the order for certification renewal. Also, a new Excellence Certification Services price offer must be agreed by the client. 5. Restricting, Suspending, Withdrawing And Expiry Of Certification Provisions 5.1 to 5.3 are valid for the entire scope of certification or for its part. 5.1 - Restricting Certification Restricting certification is a temporary arrangement, not exceeding a 3 months period and will be applied if the critical nonconformities of the system are identified (e.g. during surveillance audits), or if the certified organization does not submit adequate corrective actions for identified nonconformities in time. Restricting will be announced to the client and organization in writing and becomes valid 30 days after it is announced to the client, except if the client appeals within time, according to the procedure given in clause 6. 5.2 - Suspending Certification Excellence Certification Services is authorized to suspend the certification in case of detecting (e.g. during the regular, follow-up, or surveillance audit) that the system is not in conformity with the standard or in case the obligations of this agreement including financial obligations are not kept to by the client /organization. Suspension can come with or without previously restricting the certification. The suspension will be announced to the client and the organization in writing and becomes valid 30 days after it is announced to the client, except if the client appeals within time, according to the procedure given in clause 7. 5.3 - Withdrawing Certification The certification will be withdrawn: a) when the activities subjected to the certification cease to exist e.g. suspension of the activity, bankruptcy, etc. (in case of bankruptcy the certification loses its validity on the day the bankruptcy is announced) b) in case the agreement is canceled (see 9). 5.4 - Expiry Of Certification The certification automatically and legally loses its validity after expiry, unless it is renewed. 5.5 - Consequences In case of restricting the certification, neither the client nor the organization may either lay claim to the certification or refer to the certification in external contacts (e.g. offer, negotiations about a contract, publication, advertisement) during the time of restriction. In case of suspending, withdrawing or expiry, the client /organization is obliged to immediately send the certificate to Excellence Certification Services and to stop any use of the certification or any reference to it. Any misuse or misleading of this will lead to penalties. Besides this, Excellence Certification Services can publicize the suspension and the withdrawal. In case of suspension, withdrawal or expiry, obligations to Excellence Certification Services will legally cease to be. 6.0 - Appeal And Claim Procedure 6.1 - Resolving Of Disputes And Complaints Excellence Certification Services shall constructively and quickly resolve all Appeals and complaints from the client. In case it is not possible to come to an acceptable solution, or a suggested procedure is not acceptable, the client can appeal according to the following provisions. 6.2 - Internal Appeal In case of dissatisfaction with resolving a complaint or appeal, also the rejection, restriction or suspension of the certification, the client can appeal. This appeal has to be presented within 30 days after Excellence Certification Services announces its decision. Excellence Certification Services is bound by the agreement to examine this appeal with the necessary attention and independence and announce its decision with an explanation in writing within 30 days. If Excellence Certification Services agrees to the appeal, it shall accept the new decision. If Excellence Certification Services decides to reject the appeal, it will be of the same effect as the original decision, with the notification that the procedure of another internal appeal is not possible. Each party bears its own costs connected with this procedure of an internal appeal. 6.3 - External Procedure After the procedure of an internal appeal is completed, or if it was not acted in accordance with the procedure for an internal appeal, each party can submit a disagreement related to this agreement for arbitration through the accreditation body or an independent third party, or legal interpretation if necessary. This procedure has no suppressive effect on the Excellence Certification Services decision . 7.0 - Special Obligations Of The Client / Organisation 7.1 - Access The client / organisation is bound by the agreement to perform all necessary arrangements to meet the purpose of this agreement, to permit Excellence Certification Services representatives access to buildings and establishments of the organization with an accompaniment of the organization during regular working hours, and instruct them about keeping provisions on work safety, fire safety and protection of the environment. It also guarantees the right to review all the documentation, data, records and activities considered by Excellence Certification Services as important, to interview its personnel and to gain their full co-operation. 7.2 - Obligation To Report The client /organization is bound by the agreement to inform Excellence Certification Services immediately in all cases and especially during periodical and follow-up audits, or during the renewal of certification about all planned and executed amendments of the system legal, commercial .status of ownership, organisation & management, significant events concerning health and safety and any related findings from any third parties, contact address & sites and its scope compared to the certificate. Neglecting this obligation to inform about the forthcoming changes can lead to the suspension of the certification. 7.3 - List Of Complaints The organization is bound by the agreement to maintain the list of all complaints and corrective actions (internal and/or external) obtained in the certified system which shall be submitted to Excellence Certification Services representatives during each audit. Maintenance of the list is an imperative part of the system and it is the condition for maintaining or renewing the certification. 7.4 - Maintaining System The client /organization is bound by the agreement to do everything necessary to ensure the functionality of the system and its conformity with the standard. 7.5 - Utilising Certification An organization can utilize its certification and Excellence Certification Services certification mark in commercial relations and in the media (e.g. in documents, brochures, advertisements, etc.) in accordance with Excellence Certification Services conditions. The organization can utilize its certification only to express that the system meets the specified standards or other normative documents, still for the activities certified. The organization can neither use its certification nor the certification mark to mark its services, products, and coverings, nor any other way indicates that the product or the service is conforming or approved by Excellence Certification Services. The organization must not use its certification in a way that could endanger Excellence Certification Services reputation and must not make statements that could be considered by Excellence Certification Services as misleading or unauthorized. The client /organization shall ensure that no certification document, mark, report or any of their parts be used in a misleading way. Any use or reference which could lead to a mistake will cause immediate suspension of the certification. In such a case, Excellence Certification Services will be entitled to require correction in the pertinent publication on the client's expenses without the possibility of presenting a claim to recompense possible losses. The client /organization must not in any circumstance allow a third party to use the Certification and the certification mark neither free nor for a charge. Excellence Certification Services is entitled to claim compensation for any damage caused by incor. 8.0 - Temporary Provisions If any national or international regulation concerning the system certification becomes valid, both parties agree to keep and if necessary to amend this agreement in accordance with this regulation. 9.0 - Validity And Voiding Of The Agreement This agreement was concluded for an unlimited period. Both parties are entitled to terminate this agreement unilaterally with a 6-months notice period upon written notice communicated to the other party by a recommended letter. The notice period begins on the day of the postal stamp of the registered letter. Excellence Certification Services is entitled to give notice of this agreement at any time without the notice period. If the client /organization does not comply with this agreement, including financial obligations. Excellence Certification Services is entitled to present a claim for compensation of losses resulting from it. Notice of this agreement has the same results as withdrawal of the certification according to clauses 5.3 and 5.5 10 - Confidentiality Both parties are bound by the agreement to keep confidentiality towards third parties. The obligation of confidentiality remains valid for both parties, also after this agreement is finished. information shall not be disclosed to a third party without the written consent of both parties. Where the certification body is required by law to release confidential information to a third party, the client or individual concerned shall, unless regulated by law, be notified in advance of the information provided. 11 - Publicity Both parties and the organization are entitled to make public the fact that the certification of the organization is going on or has finished. If a previous agreement is not contrary. 12 - Probihition Of Transfer The client /organization must not transfer its rights and obligations unless Excellence Certification Services gives written permission. 13 - Prices, Price Adjustment And Maturity Period Financial conditions are agreed between the client and Excellence Certification Services or, a Excellence Certification Services representative in the residential country of the client. 14 - Responsibility And Legal Claim This agreement is an agreement on work, not on the result. Excellence Certification Services shall be responsible only for the direct losses caused to the organization resulting from material negligence or a serious mistake by Excellence Certification Services, its bodies, appointed persons, subordinates, representatives or suppliers. This responsibility is limited to the amount equal to 10 multiple of the amount accepted by Excellence Certification Services or its nominated representative based on the survey of results of the material negligence or serious mistake. All claims to compensation lose their validity six months after the event that the claim is based on. 15 - Recruitment Of Personal The client is bound by the agreement not to recruit Excellence Certification Services personnel and representatives or use their services except previous written approval by Excellence Certification Services. Breach of this agreement gives Excellence Certification Services the reason to terminate this agreement immediately, and legally entitles Excellence Certification Services to claim financial compensation for the losses in the amount of the gross annual income of the person whose services were lost for Excellence Certification Services, minimum in the amount of seventy multiple of the minimum monthly salary in the client's country in the time the Excellence Certification Services's person has left. To prevent misunderstanding, the client /organization has to always consider all the persons taking part in the performing of this agreement are the employees of Excellence Certification Services. 16 - Applied Law And Competence Both parties agree to apply the law of the United Kingdom(UK) for this agreement. Any doubts considering the wording or interpretation of this agreement will be solved by mutual agreement of both parties; in a contradictory case, the procedure given in point 7 of this agreement will be used. Both parties agree that contractual relationships arising out of this agreement shall be governed in parts not provided for in this agreement by the relevant provisions of applicable legal regulations of the United Kingdom(UK), in particular by the Commercial Code, without the application of the conflict of laws clauses. The Parties proclaim they have read this Agreement, have understood its contents, and, expressing their free and serious will, in witness whereof, they have signed it by their own signatures.
