1. Subject Matter Of The Agreement The subject matter of the agreement between both parties applies to the provision of conditions for granting the certification which confirms that the management system (system in following) conforms to the specified standard or other normative documents for the system. The client is aware of the fact that the system certification is performed on the basis of a dynamic system audit at the given moment. The client is bound to assure that the relevant provisions of this agreement will be met by the organization whose management system will be certified (organization in the following). 2. Start Of Agreement Validity This agreement is applicable after it is signed by both parties, and the Excellence Certification Services price offer is signed by both parties and the filled-in Excellence Certification Services form APPLICATION FOR MANAGEMENT SYSTEM AUDIT is signed and submitted by the client, all included without any exclusions. 3. System Certification Prosedures Besides provisions given in 8 TEMPORARY PROVISIONS, both parties agree with keeping the steps and relevant provisions of the certification program and bind to do everything necessary to keep the correct fulfillment of this procedure. Excellence Certification Services is authorized to submit unilaterally non-essential amendments to this procedure that do not influence the content of the agreement between the parties. Excellence Certification Services can utilize subcontractors to meet the purpose of this agreement. 3.1 Documentation By signing this agreement the client agrees to submit the following documentation to Excellence Certification Services or its representative before the beginning or during the certification audit: - List of the system procedures indicating the dates of their issue - documentation indicating in broader connections how the requirements for the system are met (usually "manual") - list of services and/or products produced in the system to be certified. The client confirms that these documents reliably define the system status on the date of the certification audit and that they identify the scope and fields of activities that are the subject of the certification. 1. Subject Matter Of The Agreement The subject matter of the agreement between both parties applies to the provision of conditions for granting the certification which confirms that the management system (system in following) conforms to the specified standard or other normative documents for the system. The client is aware of the fact that the system certification is performed on the basis of a dynamic system audit at the given moment. The client is bound to assure that the relevant provisions of this agreement will be met by the organization whose management system will be certified (organization in the following). 2. Start Of Agreement Validity This agreement is applicable after it is signed by both parties, and the Excellence Certification Services price offer is signed by both parties and the filled-in Excellence Certification Services form APPLICATION FOR MANAGEMENT SYSTEM AUDIT is signed and submitted by the client, all included without any exclusions. 3. System Certification Prosedures Besides provisions given in 8 TEMPORARY PROVISIONS, both parties agree with keeping the steps and relevant provisions of the certification program and bind to do everything necessary to keep the correct fulfillment of this procedure. Excellence Certification Services is authorized to submit unilaterally non-essential amendments to this procedure that do not influence the content of the agreement between the parties. Excellence Certification Services can utilize subcontractors to meet the purpose of this agreement. 3.1 Documentation By signing this agreement the client agrees to submit the following documentation to Excellence Certification Services or its representative before the beginning or during the certification audit: - List of the system procedures indicating the dates of their issue - documentation indicating in broader connections how the requirements for the system are met (usually "manual") - list of services and/or products produced in the system to be certified. The client confirms that these documents reliably define the system status on the date of the certification audit and that they identify the scope and fields of activities that are the subject of the certification. 3.2 System Audit The certification audit consists of the document review and of the audit in situ by the auditor(s) nominated by Excellence Certification Services. The degree of conformity of the system and the system standard is assessed. The client can appeal against the auditors nominated by Excellence Certification Services. To be valid, the appeal has to be written and submitted within eight days after the names of auditors are announced in writing to the client by Excellence Certification Services. In such a case, Excellence Certification Services has to nominate new auditor(s) and is authorized to change the date of the audit. After the audit, Excellence Certification Services shall submit to the client the list of nonconformities and observations with the corrective action(s) request and the audit report. The client /organization binds to propose and carry out corrective action(s) without undue delay and Excellence Certification Services shall assess whether the content and the term for carrying them out are acceptable. In some cases Excellence Certification Services can decide to perform an extraordinary audit of implementation and effectiveness of the corrective actions. This assessment represents a minimum 1/2 day audit. 3.3 Certification Based on the audit report, the list of nonconformities and the action plan of the client taking corrective actions, Excellence Certification Services will decide autonomously about granting, postponing or the rejection of the certification. This decision is made in writing to the client. 3.3.1 Granting Certification a) If the certification is granted, the certificate is issued in the language and for the activities according to the application, and is sent to the client and recorded into the Excellence Certification Services list of certificated organizations & details will be updated on web pages also. b) Certification is valid only for the certificated organization, i.e. for the system recorded in the certificate applicable for the products/services recorded in the certificate. Any transfer of the certification and the certificate is explicitly forbidden. 1. Subject Matter Of The Agreement The subject matter of the agreement between both parties applies to the provision of conditions for granting the certification which confirms that the management system (system in following) conforms to the specified standard or other normative documents for the system. The client is aware of the fact that the system certification is performed on the basis of a dynamic system audit at the given moment. The client is bound to assure that the relevant provisions of this agreement will be met by the organization whose management system will be certified (organization in the following). 2. Start Of Agreement Validity This agreement is applicable after it is signed by both parties, and the Excellence Certification Services price offer is signed by both parties and the filled-in Excellence Certification Services form APPLICATION FOR MANAGEMENT SYSTEM AUDIT is signed and submitted by the client, all included without any exclusions. 3. System Certification Prosedures Besides provisions given in 8 TEMPORARY PROVISIONS, both parties agree with keeping the steps and relevant provisions of the certification program and bind to do everything necessary to keep the correct fulfillment of this procedure. Excellence Certification Services is authorized to submit unilaterally non-essential amendments to this procedure that do not influence the content of the agreement between the parties. Excellence Certification Services can utilize subcontractors to meet the purpose of this agreement. 3.1 Documentation By signing this agreement the client agrees to submit the following documentation to Excellence Certification Services or its representative before the beginning or during the certification audit: - List of the system procedures indicating the dates of their issue - documentation indicating in broader connections how the requirements for the system are met (usually "manual") - list of services and/or products produced in the system to be certified. The client confirms that these documents reliably define the system status on the date of the certification audit and that they identify the scope and fields of activities that are the subject of the certification. 3.2 System Audit The certification audit consists of the document review and of the audit in situ by the auditor(s) nominated by Excellence Certification Services. The degree of conformity of the system and the system standard is assessed. The client can appeal against the auditors nominated by Excellence Certification Services. To be valid, the appeal has to be written and submitted within eight days after the names of auditors are announced in writing to the client by Excellence Certification Services. In such a case, Excellence Certification Services has to nominate new auditor(s) and is authorized to change the date of the audit. After the audit, Excellence Certification Services shall submit to the client the list of nonconformities and observations with the corrective action(s) request and the audit report. The client /organization binds to propose and carry out corrective action(s) without undue delay and Excellence Certification Services shall assess whether the content and the term for carrying them out are acceptable. In some cases Excellence Certification Services can decide to perform an extraordinary audit of implementation and effectiveness of the corrective actions. This assessment represents a minimum 1/2 day audit. 3.3 Certification Based on the audit report, the list of nonconformities and the action plan of the client taking corrective actions, Excellence Certification Services will decide autonomously about granting, postponing or the rejection of the certification. This decision is made in writing to the client. 3.3.1 Granting Certification a) If the certification is granted, the certificate is issued in the language and for the activities according to the application, and is sent to the client and recorded into the Excellence Certification Services list of certificated organizations & details will be updated on web pages also. b) Certification is valid only for the certificated organization, i.e. for the system recorded in the certificate applicable for the products/services recorded in the certificate. Any transfer of the certification and the certificate is explicitly forbidden. c) Certification is valid for one year however total validity is 3 years subject to surveillance audits are performed (see below) and the certification is not suspended or withdrawn by Excellence Certification Services. d) The surveillance audit represents a visit of an auditor, nominated by Excellence Certification Services to ensure the maintaining of the system level. Surveillance audits will be performed every 12 months. However, this number could be changed if it is imposed by any official regulation or based on the recommendation of the auditor. e) Excellence Certification Services can perform follow-up audits out of the regular cycle, if the system amendment (see 8.2) is considered by Excellence Certification Services to be the principal or if the scope of the application is changed. 3.3.2 Postponement Of Granting Certification Excellence Certification Services can decide autonomously to postpone its decision on certification while the required corrective actions are implemented by the organization. After these actions are executed, the auditor will perform a new audit. Based on this, Excellence Certification Services will decide autonomously about granting the certification. The extent of this new audit depends on the extent of the nonconformities and relevant corrective actions. 3.3.3 Rejection Of Certification In case the certification is rejected, the validity of this agreement automatically comes to an end three months after the rejection is announced to the client if the client does not submit an appeal (see 5) or will not submit a new application for audit. The costs will be charged by Excellence Certification Services to the client in accordance with the beforehand agreed prices regardless of any appeal. 4. Renewing Certification The certification must be renewed before its expiry. The renewal of the certification requires a total audit. This agreement is the order for certification renewal. Also, a new Excellence Certification Services price offer must be agreed by the client. 5. Restricting, Suspending, Withdrawing And Expiry Of Certification Provisions 5.1 to 5.3 are valid for the entire scope of certification or for its part. 5.1 - Restricting Certification Restricting certification is a temporary arrangement, not exceeding a 3 months period and will be applied if the critical nonconformities of the system are identified (e.g. during surveillance audits), or if the certified organization does not submit adequate corrective actions for identified nonconformities in time. Restricting will be announced to the client and organization in writing and becomes valid 30 days after it is announced to the client, except if the client appeals within time, according to the procedure given in clause 6. 1. Subject Matter Of The Agreement The subject matter of the agreement between both parties applies to the provision of conditions for granting the certification which confirms that the management system (system in following) conforms to the specified standard or other normative documents for the system. The client is aware of the fact that the system certification is performed on the basis of a dynamic system audit at the given moment. The client is bound to assure that the relevant provisions of this agreement will be met by the organization whose management system will be certified (organization in the following). 2. Start Of Agreement Validity This agreement is applicable after it is signed by both parties, and the Excellence Certification Services price offer is signed by both parties and the filled-in Excellence Certification Services form APPLICATION FOR MANAGEMENT SYSTEM AUDIT is signed and submitted by the client, all included without any exclusions. 3. System Certification Prosedures Besides provisions given in 8 TEMPORARY PROVISIONS, both parties agree with keeping the steps and relevant provisions of the certification program and bind to do everything necessary to keep the correct fulfillment of this procedure. Excellence Certification Services is authorized to submit unilaterally non-essential amendments to this procedure that do not influence the content of the agreement between the parties. Excellence Certification Services can utilize subcontractors to meet the purpose of this agreement. 3.1 Documentation By signing this agreement the client agrees to submit the following documentation to Excellence Certification Services or its representative before the beginning or during the certification audit: - List of the system procedures indicating the dates of their issue - documentation indicating in broader connections how the requirements for the system are met (usually "manual") - list of services and/or products produced in the system to be certified. The client confirms that these documents reliably define the system status on the date of the certification audit and that they identify the scope and fields of activities that are the subject of the certification. 3.2 System Audit The certification audit consists of the document review and of the audit in situ by the auditor(s) nominated by Excellence Certification Services. The degree of conformity of the system and the system standard is assessed. The client can appeal against the auditors nominated by Excellence Certification Services. To be valid, the appeal has to be written and submitted within eight days after the names of auditors are announced in writing to the client by Excellence Certification Services. In such a case, Excellence Certification Services has to nominate new auditor(s) and is authorized to change the date of the audit. After the audit, Excellence Certification Services shall submit to the client the list of nonconformities and observations with the corrective action(s) request and the audit report. The client /organization binds to propose and carry out corrective action(s) without undue delay and Excellence Certification Services shall assess whether the content and the term for carrying them out are acceptable. In some cases Excellence Certification Services can decide to perform an extraordinary audit of implementation and effectiveness of the corrective actions. This assessment represents a minimum 1/2 day audit. 3.3 Certification Based on the audit report, the list of nonconformities and the action plan of the client taking corrective actions, Excellence Certification Services will decide autonomously about granting, postponing or the rejection of the certification. This decision is made in writing to the client. 3.3.1 Granting Certification a) If the certification is granted, the certificate is issued in the language and for the activities according to the application, and is sent to the client and recorded into the Excellence Certification Services list of certificated organizations & details will be updated on web pages also. b) Certification is valid only for the certificated organization, i.e. for the system recorded in the certificate applicable for the products/services recorded in the certificate. Any transfer of the certification and the certificate is explicitly forbidden. c) Certification is valid for one year however total validity is 3 years subject to surveillance audits are performed (see below) and the certification is not suspended or withdrawn by Excellence Certification Services. d) The surveillance audit represents a visit of an auditor, nominated by Excellence Certification Services to ensure the maintaining of the system level. Surveillance audits will be performed every 12 months. However, this number could be changed if it is imposed by any official regulation or based on the recommendation of the auditor. e) Excellence Certification Services can perform follow-up audits out of the regular cycle, if the system amendment (see 8.2) is considered by Excellence Certification Services to be the principal or if the scope of the application is changed. 3.3.2 Postponement Of Granting Certification Excellence Certification Services can decide autonomously to postpone its decision on certification while the required corrective actions are implemented by the organization. After these actions are executed, the auditor will perform a new audit. Based on this, Excellence Certification Services will decide autonomously about granting the certification. The extent of this new audit depends on the extent of the nonconformities and relevant corrective actions. 3.3.3 Rejection Of Certification In case the certification is rejected, the validity of this agreement automatically comes to an end three months after the rejection is announced to the client if the client does not submit an appeal (see 5) or will not submit a new application for audit. The costs will be charged by Excellence Certification Services to the client in accordance with the beforehand agreed prices regardless of any appeal. 4. Renewing Certification The certification must be renewed before its expiry. The renewal of the certification requires a total audit. This agreement is the order for certification renewal. Also, a new Excellence Certification Services price offer must be agreed by the client. 5. Restricting, Suspending, Withdrawing And Expiry Of Certification Provisions 5.1 to 5.3 are valid for the entire scope of certification or for its part. 5.1 - Restricting Certification Restricting certification is a temporary arrangement, not exceeding a 3 months period and will be applied if the critical nonconformities of the system are identified (e.g. during surveillance audits), or if the certified organization does not submit adequate corrective actions for identified nonconformities in time. Restricting will be announced to the client and organization in writing and becomes valid 30 days after it is announced to the client, except if the client appeals within time, according to the procedure given in clause 6. 5.2 - Suspending Certification Excellence Certification Services is authorized to suspend the certification in case of detecting (e.g. during the regular, follow-up, or surveillance audit) that the system is not in conformity with the standard or in case the obligations of this agreement including financial obligations are not kept to by the client /organization. Suspension can come with or without previously restricting the certification. The suspension will be announced to the client and the organization in writing and becomes valid 30 days after it is announced to the client, except if the client appeals within time, according to the procedure given in clause 7. 5.3 - Withdrawing Certification The certification will be withdrawn: a) when the activities subjected to the certification cease to exist e.g. suspension of the activity, bankruptcy, etc. (in case of bankruptcy the certification loses its validity on the day the bankruptcy is announced) b) in case the agreement is canceled (see 9). 5.4 - Expiry Of Certification The certification automatically and legally loses its validity after expiry, unless it is renewed. 5.5 - Consequences In case of restricting the certification, neither the client nor the organization may either lay claim to the certification or refer to the certification in external contacts (e.g. offer, negotiations about a contract, publication, advertisement) during the time of restriction. In case of suspending, withdrawing or expiry, the client /organization is obliged to immediately send the certificate to Excellence Certification Services and to stop any use of the certification or any reference to it. Any misuse or misleading of this will lead to penalties. Besides this, Excellence Certification Services can publicize the suspension and the withdrawal. In case of suspension, withdrawal or expiry, obligations to Excellence Certification Services will legally cease to be. 1. Subject Matter Of The Agreement The subject matter of the agreement between both parties applies to the provision of conditions for granting the certification which confirms that the management system (system in following) conforms to the specified standard or other normative documents for the system. The client is aware of the fact that the system certification is performed on the basis of a dynamic system audit at the given moment. The client is bound to assure that the relevant provisions of this agreement will be met by the organization whose management system will be certified (organization in the following). 2. Start Of Agreement Validity This agreement is applicable after it is signed by both parties, and the Excellence Certification Services price offer is signed by both parties and the filled-in Excellence Certification Services form APPLICATION FOR MANAGEMENT SYSTEM AUDIT is signed and submitted by the client, all included without any exclusions. 3. System Certification Prosedures Besides provisions given in 8 TEMPORARY PROVISIONS, both parties agree with keeping the steps and relevant provisions of the certification program and bind to do everything necessary to keep the correct fulfillment of this procedure. Excellence Certification Services is authorized to submit unilaterally non-essential amendments to this procedure that do not influence the content of the agreement between the parties. Excellence Certification Services can utilize subcontractors to meet the purpose of this agreement. 3.1 Documentation By signing this agreement the client agrees to submit the following documentation to Excellence Certification Services or its representative before the beginning or during the certification audit: - List of the system procedures indicating the dates of their issue - documentation indicating in broader connections how the requirements for the system are met (usually "manual") - list of services and/or products produced in the system to be certified. The client confirms that these documents reliably define the system status on the date of the certification audit and that they identify the scope and fields of activities that are the subject of the certification. 3.2 System Audit The certification audit consists of the document review and of the audit in situ by the auditor(s) nominated by Excellence Certification Services. The degree of conformity of the system and the system standard is assessed. The client can appeal against the auditors nominated by Excellence Certification Services. To be valid, the appeal has to be written and submitted within eight days after the names of auditors are announced in writing to the client by Excellence Certification Services. In such a case, Excellence Certification Services has to nominate new auditor(s) and is authorized to change the date of the audit. After the audit, Excellence Certification Services shall submit to the client the list of nonconformities and observations with the corrective action(s) request and the audit report. The client /organization binds to propose and carry out corrective action(s) without undue delay and Excellence Certification Services shall assess whether the content and the term for carrying them out are acceptable. In some cases Excellence Certification Services can decide to perform an extraordinary audit of implementation and effectiveness of the corrective actions. This assessment represents a minimum 1/2 day audit. 3.3 Certification Based on the audit report, the list of nonconformities and the action plan of the client taking corrective actions, Excellence Certification Services will decide autonomously about granting, postponing or the rejection of the certification. This decision is made in writing to the client. 3.3.1 Granting Certification a) If the certification is granted, the certificate is issued in the language and for the activities according to the application, and is sent to the client and recorded into the Excellence Certification Services list of certificated organizations & details will be updated on web pages also. b) Certification is valid only for the certificated organization, i.e. for the system recorded in the certificate applicable for the products/services recorded in the certificate. Any transfer of the certification and the certificate is explicitly forbidden. c) Certification is valid for one year however total validity is 3 years subject to surveillance audits are performed (see below) and the certification is not suspended or withdrawn by Excellence Certification Services. d) The surveillance audit represents a visit of an auditor, nominated by Excellence Certification Services to ensure the maintaining of the system level. Surveillance audits will be performed every 12 months. However, this number could be changed if it is imposed by any official regulation or based on the recommendation of the auditor. e) Excellence Certification Services can perform follow-up audits out of the regular cycle, if the system amendment (see 8.2) is considered by Excellence Certification Services to be the principal or if the scope of the application is changed. 3.3.2 Postponement Of Granting Certification Excellence Certification Services can decide autonomously to postpone its decision on certification while the required corrective actions are implemented by the organization. After these actions are executed, the auditor will perform a new audit. Based on this, Excellence Certification Services will decide autonomously about granting the certification. The extent of this new audit depends on the extent of the nonconformities and relevant corrective actions. 3.3.3 Rejection Of Certification In case the certification is rejected, the validity of this agreement automatically comes to an end three months after the rejection is announced to the client if the client does not submit an appeal (see 5) or will not submit a new application for audit. The costs will be charged by Excellence Certification Services to the client in accordance with the beforehand agreed prices regardless of any appeal. 4. Renewing Certification The certification must be renewed before its expiry. The renewal of the certification requires a total audit. This agreement is the order for certification renewal. Also, a new Excellence Certification Services price offer must be agreed by the client. 5. Restricting, Suspending, Withdrawing And Expiry Of Certification Provisions 5.1 to 5.3 are valid for the entire scope of certification or for its part. 5.1 - Restricting Certification Restricting certification is a temporary arrangement, not exceeding a 3 months period and will be applied if the critical nonconformities of the system are identified (e.g. during surveillance audits), or if the certified organization does not submit adequate corrective actions for identified nonconformities in time. Restricting will be announced to the client and organization in writing and becomes valid 30 days after it is announced to the client, except if the client appeals within time, according to the procedure given in clause 6. 5.2 - Suspending Certification Excellence Certification Services is authorized to suspend the certification in case of detecting (e.g. during the regular, follow-up, or surveillance audit) that the system is not in conformity with the standard or in case the obligations of this agreement including financial obligations are not kept to by the client /organization. Suspension can come with or without previously restricting the certification. The suspension will be announced to the client and the organization in writing and becomes valid 30 days after it is announced to the client, except if the client appeals within time, according to the procedure given in clause 7. 5.3 - Withdrawing Certification The certification will be withdrawn: a) when the activities subjected to the certification cease to exist e.g. suspension of the activity, bankruptcy, etc. (in case of bankruptcy the certification loses its validity on the day the bankruptcy is announced) b) in case the agreement is canceled (see 9). 5.4 - Expiry Of Certification The certification automatically and legally loses its validity after expiry, unless it is renewed. 5.5 - Consequences In case of restricting the certification, neither the client nor the organization may either lay claim to the certification or refer to the certification in external contacts (e.g. offer, negotiations about a contract, publication, advertisement) during the time of restriction. In case of suspending, withdrawing or expiry, the client /organization is obliged to immediately send the certificate to Excellence Certification Services and to stop any use of the certification or any reference to it. Any misuse or misleading of this will lead to penalties. Besides this, Excellence Certification Services can publicize the suspension and the withdrawal. In case of suspension, withdrawal or expiry, obligations to Excellence Certification Services will legally cease to be. 6.0 - Appeal And Claim Procedure 6.1 - Resolving Of Disputes And Complaints Excellence Certification Services shall constructively and quickly resolve all Appeals and complaints from the client. In case it is not possible to come to an acceptable solution, or a suggested procedure is not acceptable, the client can appeal according to the following provisions. 6.2 - Internal Appeal In case of dissatisfaction with resolving a complaint or appeal, also the rejection, restriction or suspension of the certification, the client can appeal. This appeal has to be presented within 30 days after Excellence Certification Services announces its decision. Excellence Certification Services is bound by the agreement to examine this appeal with the necessary attention and independence and announce its decision with an explanation in writing within 30 days. If Excellence Certification Services agrees to the appeal, it shall accept the new decision. If Excellence Certification Services decides to reject the appeal, it will be of the same effect as the original decision, with the notification that the procedure of another internal appeal is not possible. Each party bears its own costs connected with this procedure of an internal appeal. 6.3 - External Procedure After the procedure of an internal appeal is completed, or if it was not acted in accordance with the procedure for an internal appeal, each party can submit a disagreement related to this agreement for arbitration through the accreditation body or an independent third party, or legal interpretation if necessary. This procedure has no suppressive effect on the Excellence Certification Services decision . 7.0 - Special Obligations Of The Client / Organisation 7.1 - Access 1. Subject Matter Of The Agreement The subject matter of the agreement between both parties applies to the provision of conditions for granting the certification which confirms that the management system (system in following) conforms to the specified standard or other normative documents for the system. The client is aware of the fact that the system certification is performed on the basis of a dynamic system audit at the given moment. The client is bound to assure that the relevant provisions of this agreement will be met by the organization whose management system will be certified (organization in the following). 2. Start Of Agreement Validity This agreement is applicable after it is signed by both parties, and the Excellence Certification Services price offer is signed by both parties and the filled-in Excellence Certification Services form APPLICATION FOR MANAGEMENT SYSTEM AUDIT is signed and submitted by the client, all included without any exclusions. 3. System Certification Prosedures Besides provisions given in 8 TEMPORARY PROVISIONS, both parties agree with keeping the steps and relevant provisions of the certification program and bind to do everything necessary to keep the correct fulfillment of this procedure. Excellence Certification Services is authorized to submit unilaterally non-essential amendments to this procedure that do not influence the content of the agreement between the parties. Excellence Certification Services can utilize subcontractors to meet the purpose of this agreement. 3.1 Documentation By signing this agreement the client agrees to submit the following documentation to Excellence Certification Services or its representative before the beginning or during the certification audit: - List of the system procedures indicating the dates of their issue - documentation indicating in broader connections how the requirements for the system are met (usually "manual") - list of services and/or products produced in the system to be certified. The client confirms that these documents reliably define the system status on the date of the certification audit and that they identify the scope and fields of activities that are the subject of the certification. 3.2 System Audit The certification audit consists of the document review and of the audit in situ by the auditor(s) nominated by Excellence Certification Services. The degree of conformity of the system and the system standard is assessed. The client can appeal against the auditors nominated by Excellence Certification Services. To be valid, the appeal has to be written and submitted within eight days after the names of auditors are announced in writing to the client by Excellence Certification Services. In such a case, Excellence Certification Services has to nominate new auditor(s) and is authorized to change the date of the audit. After the audit, Excellence Certification Services shall submit to the client the list of nonconformities and observations with the corrective action(s) request and the audit report. The client /organization binds to propose and carry out corrective action(s) without undue delay and Excellence Certification Services shall assess whether the content and the term for carrying them out are acceptable. In some cases Excellence Certification Services can decide to perform an extraordinary audit of implementation and effectiveness of the corrective actions. This assessment represents a minimum 1/2 day audit. 3.3 Certification Based on the audit report, the list of nonconformities and the action plan of the client taking corrective actions, Excellence Certification Services will decide autonomously about granting, postponing or the rejection of the certification. This decision is made in writing to the client. 3.3.1 Granting Certification a) If the certification is granted, the certificate is issued in the language and for the activities according to the application, and is sent to the client and recorded into the Excellence Certification Services list of certificated organizations & details will be updated on web pages also. b) Certification is valid only for the certificated organization, i.e. for the system recorded in the certificate applicable for the products/services recorded in the certificate. Any transfer of the certification and the certificate is explicitly forbidden. c) Certification is valid for one year however total validity is 3 years subject to surveillance audits are performed (see below) and the certification is not suspended or withdrawn by Excellence Certification Services. d) The surveillance audit represents a visit of an auditor, nominated by Excellence Certification Services to ensure the maintaining of the system level. Surveillance audits will be performed every 12 months. However, this number could be changed if it is imposed by any official regulation or based on the recommendation of the auditor. e) Excellence Certification Services can perform follow-up audits out of the regular cycle, if the system amendment (see 8.2) is considered by Excellence Certification Services to be the principal or if the scope of the application is changed. 3.3.2 Postponement Of Granting Certification Excellence Certification Services can decide autonomously to postpone its decision on certification while the required corrective actions are implemented by the organization. After these actions are executed, the auditor will perform a new audit. Based on this, Excellence Certification Services will decide autonomously about granting the certification. The extent of this new audit depends on the extent of the nonconformities and relevant corrective actions. 3.3.3 Rejection Of Certification In case the certification is rejected, the validity of this agreement automatically comes to an end three months after the rejection is announced to the client if the client does not submit an appeal (see 5) or will not submit a new application for audit. The costs will be charged by Excellence Certification Services to the client in accordance with the beforehand agreed prices regardless of any appeal. 4. Renewing Certification The certification must be renewed before its expiry. The renewal of the certification requires a total audit. This agreement is the order for certification renewal. Also, a new Excellence Certification Services price offer must be agreed by the client. 5. Restricting, Suspending, Withdrawing And Expiry Of Certification Provisions 5.1 to 5.3 are valid for the entire scope of certification or for its part. 5.1 - Restricting Certification Restricting certification is a temporary arrangement, not exceeding a 3 months period and will be applied if the critical nonconformities of the system are identified (e.g. during surveillance audits), or if the certified organization does not submit adequate corrective actions for identified nonconformities in time. Restricting will be announced to the client and organization in writing and becomes valid 30 days after it is announced to the client, except if the client appeals within time, according to the procedure given in clause 6. 5.2 - Suspending Certification Excellence Certification Services is authorized to suspend the certification in case of detecting (e.g. during the regular, follow-up, or surveillance audit) that the system is not in conformity with the standard or in case the obligations of this agreement including financial obligations are not kept to by the client /organization. Suspension can come with or without previously restricting the certification. The suspension will be announced to the client and the organization in writing and becomes valid 30 days after it is announced to the client, except if the client appeals within time, according to the procedure given in clause 7. 5.3 - Withdrawing Certification The certification will be withdrawn: a) when the activities subjected to the certification cease to exist e.g. suspension of the activity, bankruptcy, etc. (in case of bankruptcy the certification loses its validity on the day the bankruptcy is announced) b) in case the agreement is canceled (see 9). 5.4 - Expiry Of Certification The certification automatically and legally loses its validity after expiry, unless it is renewed. 5.5 - Consequences In case of restricting the certification, neither the client nor the organization may either lay claim to the certification or refer to the certification in external contacts (e.g. offer, negotiations about a contract, publication, advertisement) during the time of restriction. In case of suspending, withdrawing or expiry, the client /organization is obliged to immediately send the certificate to Excellence Certification Services and to stop any use of the certification or any reference to it. Any misuse or misleading of this will lead to penalties. Besides this, Excellence Certification Services can publicize the suspension and the withdrawal. In case of suspension, withdrawal or expiry, obligations to Excellence Certification Services will legally cease to be. 6.0 - Appeal And Claim Procedure 6.1 - Resolving Of Disputes And Complaints Excellence Certification Services shall constructively and quickly resolve all Appeals and complaints from the client. In case it is not possible to come to an acceptable solution, or a suggested procedure is not acceptable, the client can appeal according to the following provisions. 6.2 - Internal Appeal In case of dissatisfaction with resolving a complaint or appeal, also the rejection, restriction or suspension of the certification, the client can appeal. This appeal has to be presented within 30 days after Excellence Certification Services announces its decision. Excellence Certification Services is bound by the agreement to examine this appeal with the necessary attention and independence and announce its decision with an explanation in writing within 30 days. If Excellence Certification Services agrees to the appeal, it shall accept the new decision. If Excellence Certification Services decides to reject the appeal, it will be of the same effect as the original decision, with the notification that the procedure of another internal appeal is not possible. Each party bears its own costs connected with this procedure of an internal appeal. 6.3 - External Procedure After the procedure of an internal appeal is completed, or if it was not acted in accordance with the procedure for an internal appeal, each party can submit a disagreement related to this agreement for arbitration through the accreditation body or an independent third party, or legal interpretation if necessary. This procedure has no suppressive effect on the Excellence Certification Services decision . 7.0 - Special Obligations Of The Client / Organisation 7.1 - Access The client / organisation is bound by the agreement to perform all necessary arrangements to meet the purpose of this agreement, to permit Excellence Certification Services representatives access to buildings and establishments of the organization with an accompaniment of the organization during regular working hours, and instruct them about keeping provisions on work safety, fire safety and protection of the environment. It also guarantees the right to review all the documentation, data, records and activities considered by Excellence Certification Services as important, to interview its personnel and to gain their full co-operation. 7.2 - Obligation To Report The client /organization is bound by the agreement to inform Excellence Certification Services immediately in all cases and especially during periodical and follow-up audits, or during the renewal of certification about all planned and executed amendments of the system legal, commercial .status of ownership, organisation & management, significant events concerning health and safety and any related findings from any third parties, contact address & sites and its scope compared to the certificate. Neglecting this obligation to inform about the forthcoming changes can lead to the suspension of the certification. 7.3 - List Of Complaints The organization is bound by the agreement to maintain the list of all complaints and corrective actions (internal and/or external) obtained in the certified system which shall be submitted to Excellence Certification Services representatives during each audit. Maintenance of the list is an imperative part of the system and it is the condition for maintaining or renewing the certification. 7.4 - Maintaining System The client /organization is bound by the agreement to do everything necessary to ensure the functionality of the system and its conformity with the standard. 7.5 - Utilising Certification An organization can utilize its certification and Excellence Certification Services certification mark in commercial relations and in the media (e.g. in documents, brochures, advertisements, etc.) in accordance with Excellence Certification Services conditions. The organization can utilize its certification only to express that the system meets the specified standards or other normative documents, still for the activities certified. The organization can neither use its certification nor the certification mark to mark its services, products, and coverings, nor any other way indicates that the product or the service is conforming or approved by Excellence Certification Services. The organization must not use its certification in a way that could endanger Excellence Certification Services reputation and must not make statements that could be considered by Excellence Certification Services as misleading or unauthorized. The client /organization shall ensure that no certification document, mark, report or any of their parts be used in a misleading way. Any use or reference which could lead to a mistake will cause immediate suspension of the certification. In such a case, Excellence Certification Services will be entitled to require correction in the pertinent publication on the client's expenses without the possibility of presenting a claim to recompense possible losses. The client /organization must not in any circumstance allow a third party to use the Certification and the certification mark neither free nor for a charge. Excellence Certification Services is entitled to claim compensation for any damage caused by incor. 8.0 - Temporary Provisions If any national or international regulation concerning the system certification becomes valid, both parties agree to keep and if necessary to amend this agreement in accordance with this regulation. 9.0 - Validity And Voiding Of The Agreement This agreement was concluded for an unlimited period. Both parties are entitled to terminate this agreement unilaterally with a 6-months notice period upon written notice communicated to the other party by a recommended letter. The notice period begins on the day of the postal stamp of the registered letter. Excellence Certification Services is entitled to give notice of this agreement at any time without the notice period. If the client /organization does not comply with this agreement, including financial obligations. Excellence Certification Services is entitled to present a claim for compensation of losses resulting from it. Notice of this agreement has the same results as withdrawal of the certification according to clauses 5.3 and 5.5 10 - Confidentiality Both parties are bound by the agreement to keep confidentiality towards third parties. The obligation of confidentiality remains valid for both parties, also after this agreement is finished. information shall not be disclosed to a third party without the written consent of both parties. Where the certification body is required by law to release confidential information to a third party, the client or individual concerned shall, unless regulated by law, be notified in advance of the information provided. 11 - Publicity Both parties and the organization are entitled to make public the fact that the certification of the organization is going on or has finished. If a previous agreement is not contrary. 12 - Probihition Of Transfer The client /organization must not transfer its rights and obligations unless Excellence Certification Services gives written permission. 13 - Prices, Price Adjustment And Maturity Period Financial conditions are agreed between the client and Excellence Certification Services or, a Excellence Certification Services representative in the residential country of the client. 14 - Responsibility And Legal Claim This agreement is an agreement on work, not on the result. Excellence Certification Services shall be responsible only for the direct losses caused to the organization resulting from material negligence or a serious mistake by Excellence Certification Services, its bodies, appointed persons, subordinates, representatives or suppliers. This responsibility is limited to the amount equal to 10 multiple of the amount accepted by Excellence Certification Services or its nominated representative based on the survey of results of the material negligence or serious mistake. All claims to compensation lose their validity six months after the event that the claim is based on. 15 - Recruitment Of Personal The client is bound by the agreement not to recruit Excellence Certification Services personnel and representatives or use their services except previous written approval by Excellence Certification Services. Breach of this agreement gives Excellence Certification Services the reason to terminate this agreement immediately, and legally entitles Excellence Certification Services to claim financial compensation for the losses in the amount of the gross annual income of the person whose services were lost for Excellence Certification Services, minimum in the amount of seventy multiple of the minimum monthly salary in the client's country in the time the Excellence Certification Services's person has left. To prevent misunderstanding, the client /organization has to always consider all the persons taking part in the performing of this agreement are the employees of Excellence Certification Services. 16 - Applied Law And Competence Both parties agree to apply the law of the United Kingdom(UK) for this agreement. Any doubts considering the wording or interpretation of this agreement will be solved by mutual agreement of both parties; in a contradictory case, the procedure given in point 7 of this agreement will be used. Both parties agree that contractual relationships arising out of this agreement shall be governed in parts not provided for in this agreement by the relevant provisions of applicable legal regulations of the United Kingdom(UK), in particular by the Commercial Code, without the application of the conflict of laws clauses. The Parties proclaim they have read this Agreement, have understood its contents, and, expressing their free and serious will, in witness whereof, they have signed it by their own signatures.Introduction In the present furiously aggressive condition of the worldwide commercial center, it has turned out to be basic for organizations over a wide scope of assembling and administration segments to give confirmation of the nature of their items or administrations through a usage of a variable ISO 9001, ISO 14001, ISO 45001, ISO 22000 administration framework. Universal norms ISO 9001, 14001, 22000 and ISO 45001 arrangement stipulate the base prerequisites for a recorded Quality/Environmental/Food Safety/Occupation Health Safety framework to be built up and a Certificate of Compliance to these benchmarks has now turned into a global criteria of surveying an organization's believability and capacity to reliably satisfy quality guidelines to the consumer loyalty. Purpose The motivation behind this portrayal of the Excellence Certification Services Confirmation Rules is to give important data with respect to Excellence Certification Services administrations for leading our fair-minded and able appraisal of an organization's administration framework for issue and upkeep of a licensed accreditation ISO 9001, ISO 14001, ISO 45001 and 22000 Standard. Scope The authorize affirmation plan worked by Excellence Certification Services is an outsider framework confirmation plot with a target of offering acknowledgment to organizations who have viably executed and work an unquestionable reported framework. It covers the accompanying degree Primer gathering to build up the extent of enrolment and the appropriate standard. Certification Procedure Inquiry and Fee Quotation:- Upon receipt of an inquiry, the Excellence Certification Services The poll is required to be finished by the candidate organization. In view of the data gave, a nitty-gritty offer is submitted for customer's thought and acknowledgment. Application:- Upon affirmation of acknowledgment of the Excellence Certification Services expense offer and the receipt of the customer's application together with the application charge, the procedure of confirmation starts with the planning of reviews on commonly p leasing dates. Expansion of Certification:- Whenever the customers apply for the augmentation of Scope/expansion of locales, offices and so on the equivalent is confirmed during an uncommon visit or at the following observation review and dependent on the suggestions of Lead Assessor and check of review reports a choice is taken for issue of changed confirmation for degree expansion. Audit Process Documentation Review and Stage 1 Audit:For most administration framework, it is prescribed that at any rate some portion of the stage-I review be done at the customer guarantees so as to accomplish the goals. An on-location survey of the customer's discretionary Quality/Environmental/Occupational Health Safety/Food Safety the board frameworks documentation is directed to confirm that the necessities of the appropriate ISO standard are tastefully tended to. A report is issued posting any non-congruity against which restorative moves require to be made according to a remedial activity intend to be submitted. The level of execution of the quality frameworks is likewise evaluated to concur on a speculative stage 2 review timetables. Specifically, the records of the Internal Audit, Corrective Actions and the Management Reviews will be confirmed to evaluate the degree of implementation of the Organization's reported management System, in order to guarantee that the Quality administration System is adult before the Stage-II appraisal is planned to be led. The assessment might be completed during Stage-I by the Organizations. The board and hazard investigation is completed before continuing to the following phase of the review Stage 2 Audit: Following the Stage-I review, Excellence Certification Services will lead a Stage-II accreditation review to survey similarity with the necessities of the appropriate ISO standard. A report ordering any non-similarities or shortcoming in the usage of the recorded quality frameworks are issued. Corrective Actions and Follow-up: The organization is required to present a Corrective Action Plan tending to the non-similarities inside a given time period. Restorative activities against every single real congruity require to be checked during a subsequent visit and/or through the arrangement of target proof of successful usage, preceding affirmation of confirmation. Perceptions are likewise recorded identifying with different components of the archived administration frameworks according to the affirmation standard which doesn't fundamentally influence the task of the framework yet do by and by show an issue which may require redress. In case of major incongruities being distinguished (Category 'An') in regard of the execution of any component of the quality framework or a few minor non-similarities being recorded against any one component which renders the framework insufficient yet operable, a proposal for affirmation is made subject to a CAP being submitted inside about fourteen days and remedial activities being checked nearby and finished off through a unique visit inside about two months of the appraisal date, before confirmation is conceded or as chosen by CEO. Where the review has uncovered just minor non-congruities (Category 'B') which should be tended to through restorative activities, the accreditation might be prescribed subject to the CAP (Corrective Action Plan) being put together by the organization inside about fourteen days together with target confirmations of the remedial moves made. The restorative activities plan is required to be finished off upon physical confirmation of the attractive execution at the main resulting review. On account of where "open doors for development: (Category 'C') having been recorded during the confirmation review, the activities, as appropriate, are watched for adequacy at the consequent review visit. Issue of Certificate Endless supply of the survey of all review documentation and restorative activities being finished off, Excellence Certification Services will issue the Certificate of Registration to the organization. Legitimacy AND RENEWAL OF CERTIFICATE: Certificates issued by Excellence Certification Services stay legitimate for a long time subject to the conformance of the quality administration frameworks to the confirmation guidelines being checked and found attractive during periodical reconnaissance reviews. Upon expiry, a Certificate of Registration is recharged for a further term of three years after the lead of an attractive reassessment. Surveillance Audit Excellence Certification Services accreditations are issued subject to the support and constant conformance of the reported Quality/natural/OHSAS/Food Safety frameworks to the confirmation benchmarks. Reconnaissance reviews will be directed at intermittent cooperation at any rate once per year during the multi-year term of the legitimacy of the Certificate pursued by a re-evaluation of the quality frameworks for the reestablishment of the affirmation before its expiry. The recurrence of the reconnaissance reviews must be in any event once in a year from the date of shutting meeting of the accreditation review i.e., two observation reviews to be directed during the multi-year time of legitimacy at the yearly interface. If there should arise an occurrence of nine-month to month observation review 3 reconnaissance reviews will be directed and in the event of six months to month reconnaissance review, 5 reconnaissance reviews will be led. The nine-month to month and six month to month reconnaissance reviews will be directed on the off chance that the association requests the equivalent during the singing of the agreement. Special Audits A special visit may require to be made to the certificate company’s premises in the following circumstances Excellence Certification Services has the motivation to accept that the recorded frameworks are insufficiently kept up with significant ina dequacies inactivity. In the event of any adjustment in the administration framework standard because of which the affirmation necessities will be changed, the customer will be insinuated ahead of time for the progress review and review will be booked after the assent of the association. In any case, the review must be done before the characterized time allotment. Upon implication by the confirmed organization, of any huge change in the guaranteed archived framework. Counting expansion of degree visit will choose, regardless of whether the augmentation of the extension area can be conceded or not. This might be clubbed with the observation review this reconnaissance review program will incorporate in any event (A) Internal audit and management review (B) A review of actions taken on NC identified during the previous audit. (C) Treatment of complaint (D) Effectiveness of the management system w.r.t. achieving the certified client objectives. (E) Progress of planned activities aimed at continual improvement (F) Continuing operational control (G) Review of any changes (H) Use of marks and or any other reference to certification Short Notice Audit Because of an objection, by any gathering, any unfavorable attention or repudiation of the states of affirmation or other data got and suspended customer. The unique visits will be attempted after due notice has been given and subtleties concurred between Excellence Certification Services also, visits will be attempted after due notice has been given and subtleties concurred between the guaranteed organization. Due consideration is taken of the accompanying. Data is given to the customer ahead of time in regards to the re-wellspring of the visit with subtleties. Due consideration is taken to choose the examiner to Safeguard Lack of Reason to the customer for an issue with the reviewer. Suspension, Withdrawal, Extension, and reduction of Certification Suspension The grounds for suspending the certificate are as follows If the certified organization is not getting the Surveillance audit conducted as per the certification agreement. If the client is found to misuse the logo of the Certification Body or is using any kind of misleading statement which might affect the reputation of the certification body and the accreditation board.
